First aid & CPR courses

We understand that life gets busy and sometimes there are reason that you may not be able to attend your first aid/cpr course. We want to continue to serve you for many years to come - so we make it as easy as possible for you to cancel or change course dates if needed. If you have booked a course in Port Lincoln or the local surrounding area and are unable to attend for any reason whatsoever, we will provide a no question’s asked full refund within 7 days of advising us of your non attendance. This includes up to 7 days after the training date. If you need to change your training date there is no charge to place you into a different training date or provide you or your business with a credit to be used at a later date within 1 year of inital booking. If you are an organisation and your team member is not able to attend you are welcome to use the credit for another of your staff members instead, on that date or at a future date.

If you have booked a private course for your team and your location is further than 1 hour from Port Lincoln, you will be charged a minimum of the fee for 10 participants, regardless of if you have been able to gain 10 attendees. This is made clear at time of booking. To cancel a booking or change a date for your team if you are further than 1 hour from Port Lincoln, we require 21 days notice.

AED & accessories

CANCELLATION OF ORDER—— if you have ordered an AED or AED accessories, you have up to 24 hours to change your mind and cancel your order with no fee.

RETURNS ---- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@portlincolntraining.com.au. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@portlincolntraining.com.au and we will instruct you with Returns Number and address to post items to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.